PRODUCT FAQ's

Table of Contents

Product FAQ's

1.  Why are your prices so much lower than other suppliers?

There are 4 main reasons why we are the UK's lowest price internet wood supplier. Firstly, high volume purchasing grants us bigger discounts that we pass straight on to our customers - we are the importers! Secondly, we constantly seek to rationalise our business model so that our overheads are minimal with no compromise to quality or service. Thirdly, we believe in the SPQR model - Small Profits equals Quick Returns. Fourthly, we constantly monitor the market to ensure we offer the lowest prices for hardwood kitchen worktops. Our confidence in our prices and quality motivates our Price Promise.

 2.  Do lower prices equal lower quality?

No. Our discounts do not compromise product or service quality in any way! We buy the best products in high volumes and pass the discounts received from the manufacturer directly to the customer. The resulting high turnover justifies this approach and everybody wins!

3.  What quality is your wood?

All our hardwood worktops are FAS (previously A+) grade hardwood. For detailed information about grading of hardwood worktops see our Hardwood Grading Guide. None of our stock are seconds and casualties are sold as casualties.

4.  What is the best value for money hardwood?

Our lowest priced hardwood is Rubberwood, which is an entry-level hardwood for kitchen worktops. In our opinion, the best option for character, durability and price is Rustic Beech. Rustic Beech is a tough, very well priced wood that with 5 coats of oil creates a warm and welcome focal point to any kitchen design.

5.  Which hardwood kitchen worktop should I choose?

Although colour and price usually determine wood choice, bear in mind that some woods are more durable than others. You may pay the price you want, but regret not investing in a tougher species when the battle scars start to appear. Consider the following questions when making your choice: What colour doors is the wood to go with? Is the room bright? Do you want the wood to be a passive element of the overall project or a focal point requiring lots of character? These questions will help you to establish whether the worktop should be a light, medium or dark wood.

6.  What is the difference between the various wood species?

Price, colour, character and durability are the defining factors of difference between the various wood species. Please see each individual wood description for more detailed information.

7.  Is your entire product range displayed on your website?

While we aim to provide as much information as possible about our entire product range on our site, we are constantly growing and changing to meet our customer's needs and may have products available that are not yet displayed. If you are looking for something and do not see it on our website call our Sales Team on 0845 330 7642 or contact us and ask.  

8.  Should I order a sample first?

A sample can often help if you feel the online images are not sufficient for you to confirm your choice. However, it is worth noting that neither online colour swatches nor actual samples are oiled and will differ significantly once several coats of oiled are applied, particularly in the case of Iroko and the darker woods. You should also consider that it is highly unlikely that both your sample and your hardwood order will come from the same consignment. Wood from different parts of the tree can differ widely in character. This varies even more with hardwoods from different parts of the forest and with hardwoods from different forests.

9.  What if I don't like the wood when it is delivered?

Buying wood could seem similar to buying a pet. If you have strong expectations of what you want and the character you get doesn't immediately fit the bill you may initially be disappointed. However, once you've had a good look at your investment and spent time with it, you will get to like it.

It is worth noting that when your wood is delivered it is in its natural unoiled state and will differ significantly in colour and character once several coats of oil are applied, particularly in the case of Iroko and the dark woods. The development in the colour and character of the wood can take 6-8 months.

If you do decide as a last resort that you do not wish to keep the wood it is returnable within 7 days from the date of delivery. However, there would be a 25% restocking charge in addition to the fragile goods reshipping charge which is carried out at your own risk and expense. These charges still apply even if the wood is returned on the same vehicle that delivered it. Return delivery is charged at full fragile goods rates. Once the wood is received back to stock and checked as resalable in its original packaging, your account would be credited less the above charges. Wood is classed as a unique and individual product and is therefore sold as a specialist item that, once purchased, is returned at the seller's discretion.