ANSWER: We make every effort to see that your order arrives in the exact quality checked condition it left the mill. Goods are carefully, packaged and end capped and when not on the mills own wagons are transported via fragile goods specialists. We advise you to thoroughly check your order on arrival any damage is usually evident by the condition of the packaging. You are under no obligation to accept damaged goods. Simply sign the drivers docked “Goods damaged not received” and they will be returned to a replacement and us will be sent to you as soon as possible.